เงินเดือน | 30,000 ถึง 45,000 บาท |
เพศ | ชาย |
ประสบการณ์ | 2 ถึง 3 ปี |
ความรับผิดชอบ ลักษณะงาน Responsibilities - Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule; - Recommend, configure and supporting Quantum software/hardware products to meet customer needs; - Respond to phone support requests from Quantum partners and customers on Quantum products and provide on-site or remote support; - Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions; - To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale; - Have a deep understanding of the technology behind our solutions; - Provide on-call support outside regular business hours on an as needed basis. Requirements - Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level; - Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set; - SCSI, SAS, fibre channel technology, SAN and network connectivity experience; - Professional attitude and team worker; - Basic Unix and/or MS Windows OS skills; - Backup and archiving application implementation knowledge/skills preferred; - Working knowledge and experience for VMware solution a plus; - Troubleshooting skills and experience in fault diagnosis on complex systems; - Willingness to learn new technology; - Ability to multi-task between several customer situations at the same time; and - Background working in vendor or technical support environments with trouble ticketing systems a plus. Qualified candidates are requested to apply via email stating current and expected salary to : hr-sg@quantum-southasia.com | |
ที่อยู่ (สถานที่ปฎิบัติงาน) 9/196 3rd Floor GOT 2 Building Soi Ratchadapisek 29, Ratchadapisek Road Chatuchak, Bangkok 10900, Thailand | |
จังหวัดที่ปฎิบัติงาน | กรุงเทพมหานคร |
ติดต่อสมัครงาน | เบอร์โทรศัพท์ 6629119886 Email sylvia.sia@quantum-southasia.com |