Our Story
Flight of the Gibbon was started in 2007 by a group of nature-loving friends inspired by the rescue and rehabilitation of a pair of sick gibbons they found abandoned in a locked cage in the northern Thailand rainforest. Today Flight of the Gibbon is a leading global eco-adventure tour operator and the number one eco-tourism attraction in Thailand, thrilling customers with spectacular rainforest ziplines that are the longest and highest in the world.
| เพศ | หญิง และชาย |
| ความรับผิดชอบ ลักษณะงาน Key Functions: • Is the first point of contact for customers/agents/tour desks who wish to make a booking.The Call Center Operator shall make every effort to deliver the highest level of service, courteously at all times. • Be physically fit to sit for extended periods, utilize computer, monitor and keyboard for up to 12 hours. (with coffee break and lunch break allowed during each shift) Job Description • Answer all incoming telephone calls and efficiently book reservations • Enthusiastically and clearly address all customer concerns • Routinely check the queue/schedule to monitor and/or avoid any discrepancies and to arrange pick-up. (includes Mini-bus/Song Taew/ Taxi arrangement as well) • Respond to all internet enquiries Scheduling • Schedules appointments for both locations, for all types of tours and promotions • May include blocking and unblocking schedules when appropriate • Contact customers to reschedule pick-up time when necessary • Document and update schedule consistently and accurately • Monitor all schedules for errors or overbooking Secondary Job Functions: • Tabulate daily CM and CB visits • Prepare a daily schedule report for Call Center Manager to review at end of shift • Report all complaints, comments, suggestions and feedback from customers to Call Center Manager, using the Customer Feedback Form • Supports the mission statement to develop, enhance, and promote quality customer service through team efforts | |
| คุณสมบัติ Requirements: • High School Diploma or Equivalent, good organizational skills and effective communication skills • Must be able to work compatibly as a team member with co-workers. • Strong PC skills with emphasis in MS Office; (i.e. Excel, Word, Outlook) • Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. • Effective written and verbal communication skills (in Thai and English at the least) • Maintains the highest ethics and integrity; • Detail oriented with proven analytical and accuracy skills; • Chinese, Khmer speak would be advantage Other Skills/Abilities: *** Must be fluent in English/Thai *** Send your resume / CV , in English only , to hr@treetopasia.com | |
| สวัสดิการ ประกันสังคม | |
| ที่อยู่ (สถานที่ปฎิบัติงาน) 302/1 Moo 1 1st floor Mountain front Condominium T.Changpueak A.Muang Chiang Mai 50300 Thailand | |
| จังหวัดที่ปฎิบัติงาน | เชียงใหม่ |
| ติดต่อสมัครงาน | เบอร์โทรศัพท์ 053 010 660 Email hr@treetopasia.com |
| เว็บไซต์หน่วยงาน | www.FlightOfTheGibbon.com |