Flight Of The Gibbon   รับสมัคร   Call Center Operator [ Chiang Mai ]   ( งานประจำ )


Our Story

Flight of the Gibbon was started in 2007 by a group of nature-loving friends inspired by the rescue and rehabilitation of a pair of sick gibbons they found abandoned in a locked cage in the northern Thailand rainforest. Today Flight of the Gibbon is a leading global eco-adventure tour operator and the number one eco-tourism attraction in Thailand, thrilling customers with spectacular rainforest ziplines that are the longest and highest in the world.

เพศ หญิง และชาย
ความรับผิดชอบ ลักษณะงาน
Key Functions:

• Is the first point of contact for customers/agents/tour desks who wish to make a booking.The Call Center Operator shall make every effort to deliver the highest level of service, courteously at all times.
• Be physically fit to sit for extended periods, utilize computer, monitor and keyboard for up to 12 hours. (with coffee break and lunch break allowed during each shift)

Job Description

• Answer all incoming telephone calls and efficiently book reservations
• Enthusiastically and clearly address all customer concerns
• Routinely check the queue/schedule to monitor and/or avoid any discrepancies and to arrange pick-up. (includes Mini-bus/Song Taew/ Taxi arrangement as well)
• Respond to all internet enquiries
• Schedules appointments for both locations, for all types of tours and promotions
• May include blocking and unblocking schedules when appropriate
• Contact customers to reschedule pick-up time when necessary
• Document and update schedule consistently and accurately
• Monitor all schedules for errors or overbooking

Secondary Job Functions:

• Tabulate daily CM and CB visits
• Prepare a daily schedule report for Call Center Manager to review at end of shift
• Report all complaints, comments, suggestions and feedback from customers to Call Center Manager, using the Customer Feedback Form
• Supports the mission statement to develop, enhance, and promote quality customer service through team efforts
• High School Diploma or Equivalent, good organizational skills and effective communication skills
• Must be able to work compatibly as a team member with co-workers.
• Strong PC skills with emphasis in MS Office; (i.e. Excel, Word, Outlook)
• Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
• Effective written and verbal communication skills (in Thai and English at the least)
• Maintains the highest ethics and integrity;
• Detail oriented with proven analytical and accuracy skills;
• Chinese, Khmer speak would be advantage

Other Skills/Abilities:
*** Must be fluent in English/Thai ***

Send your resume / CV , in English only , to hr@treetopasia.com
ที่อยู่ (สถานที่ปฎิบัติงาน)
302/1 Moo 1 1st floor Mountain front Condominium T.Changpueak A.Muang Chiang Mai 50300 Thailand
จังหวัดที่ปฎิบัติงาน เชียงใหม่
ติดต่อสมัครงาน เบอร์โทรศัพท์ 053 010 660
Email hr@treetopasia.com
เว็บไซต์หน่วยงาน www.FlightOfTheGibbon.com

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