With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers.

We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow.
We welcome those who can share CADDi's mission, vision, and culture.

We are looking for an experienced Customer Success Manager for our B2B SaaS Product, “Drawer”, to lead and build up our field sales team.
The members in the position will be responsible for building operations in Thailand and leading a customer success team, developing strategies to maximize customer satisfaction and retention, and fostering strong relationships with our customers.
If you're passionate about customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights.

เงินเดือน	1,000 ถึง 2,000 บาท
เพศ	หญิง และชาย
ประสบการณ์	3 ถึง 5 ปี
การศึกษา	ปริญาตรี ถึง ปริญาโท
ความรับผิดชอบ ลักษณะงาน Pre-Sales activity as a team: Work closely with Field Sales member and provide trial or demo experience to enhance sales activities Analyze customer pain point and consider and introduce potential use case to solve their problem Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions. Collaborate with cross-functional teams to provide training and resources to customers.. Account Management: Build and maintain strong, long-lasting relationships with key customer accounts. Understand customers' unique needs and challenges, and work to align our solutions with their goal. Customer Engagement: Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement. Organize regular check-ins and reviews to assess customer satisfaction and product performance. Product Knowledge: Develop an in-depth understanding of our manufacturing products and services. Stay updated on industry trends and best practices to provide valuable insights to customers. Renewals and Upselling: Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions. Partnerships and Alliances: Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts. Reporting and Documentation: Maintain detailed records of customer interactions and feedback. Provide regular reports and updates to leadership on customer success efforts and outcomes. Other general project management Set and execute team goals and metrics (KGI/KPI) Coordinate department projects to meet deadlines Research and discover methods to increase customer engagement Build an open-communication environment for your team Monitor progress and submit performance reports
คุณสมบัติ Qualifications A proven experience in customer success, account management, or a related role , preferably within the SaaS industry. Possess a strong background in SaaS business, CRM/MA/peripheral tools, and best practices. Data driven mindset with proficiency in using customer success tools and analytics. Strong communication skills and negotiation skills with ability to work effectively with all levels of staff in a collaborative team environment. A keen intellect, capable of advanced analytical and critical thinking, able to solve problems, and drive complex decision making. Person who is willing to get his/her hands dirty, take ownership to deliver results, do whatever it takes no matter how strategic or operational that work is In-depth knowledge of sales strategies, marketing, and customer success. Professional English skill Preferred Qualifications Experience in the manufacturing or relevant industry Proven sales experience in software industry Track record of over-achieving quota Ability to multitasking, prioritize, and manage time effectively Experience in business development, consulting, or digital transformation project Japanese Language is plus but not required
สวัสดิการ Application Requirements Working hours Monday to Friday 8:00 - 17:00 (Rest period: 12:00-13:00) Salary increase & bonus Salary review: twice a year Allowances In case visiting supply partners located outside of Bangkok for business reasons, the company will pay for transportation by reasonable means Holidays Annual paid leave: 6 days Sick Leave Personal Leave Maternity Leave Military Service Leave Sterilization Leave Training Leave Welfare Social insurance Annual health check-up Premium health insurance Provident fund Intensive training program (external or internal training courses, etc) Company awards Stock Options Hybrid work environment to be discussed if that is the best way to maximize the productivity and performance Others: Win Party, Year-end-party, team building, etc APPLY APPLY
ที่อยู่ (สถานที่ปฎิบัติงาน) CADDI (THAILAND) Co., Ltd. (952 Ramaland Building, 15th Floor, Rama 4 Road, Suriyawong Sub-District, Bangrak District, Bangkok 10500)
ติดต่อสมัครงาน	เบอร์โทรศัพท์ 0936527533 Email phung_dang_thi_hai@caddi.jp
เว็บไซต์หน่วยงาน	https://caddi.com/manufacturing/

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