Icom Ican Co. Ltd.   รับสมัคร   LEARNER SERVICE MANAGER   1 อัตรา   ( งานประจำ )

ยืนใบสมัคร

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เพศ หญิง และชาย
ประสบการณ์ 3 ถึง 6 ปี
การศึกษา ปริญาตรี ถึง ปริญาโท
ความรับผิดชอบ ลักษณะงาน
Our customer is looking for a LEARNER SERVICE MANAGER

Resposibility:
1. Team Management, Training and Development:
● Lead, manage, and mentor the Sales and Customer Service teams to achieve and exceed sales targets and customer satisfaction goals.
● Conduct regular performance evaluations and provide constructive feedback to team members.
● Design and deliver comprehensive training programs for new and existing team members.
● Promote a culture of continuous learning and professional development.
2. Performance Management:
● Develop and implement team strategies that align with the company’s goals and objectives.
● Monitor KPIs and metrics to ensure effective performance management.
● Utilize data-driven insights to make informed decisions and adjust sales strategies accordingly.
3. Sales and Customer Service Optimization:
● Analyze and evaluate current sales and learner service processes, identifying areas for improvement.
● Develop and implement strategies to optimize sales conversions and enhance the learner experience.
คุณสมบัติ
QUALIFICATION:

1. Language Skills:
● Fluent in Thai; and working proficiency in English or Vietnamese.
2. Experience:
● Experience in sales and customer service management in the education related sector.
● Preferred: Demonstrated track record improving sales and or customer service performance. 
3. Skills and Competencies:
● Management: Proven experience managing teams of at least 5 members, with a track record of growing and developing team capacity and capabilities.
● Communication: Strong skills in conflict resolution, with established protocols for effectively managing and resolving conflicts within the team and with clients.
● Software proficiency: Proficiency in using CRM software and other relevant sales management tools (e.g., Salesforce, HubSpot, Pancake, or any internal system).
● Analytical Skills: Strong analytical abilities with experience in optimizing specific KPIs (e.g., sales conversion rates, customer satisfaction scores).
สวัสดิการ
● Competitive salary and performance-based incentives.
● Comprehensive health insurance.
● Opportunities for professional development and career advancement.
● Supportive and collaborative work environment.
● Annual Increment (As per company policy).
● Bonus (As per company policy).
● Leave Entitlement (AL, SL, etc.).
● Entertainment Events.
ที่อยู่ (สถานที่ปฎิบัติงาน)
กทมฯ Bangkok
จังหวัดที่ปฎิบัติงาน กรุงเทพมหานคร
ติดต่อสมัครงาน เบอร์โทรศัพท์ 0900016276
Email vua1302@gmail.com


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