Icom Ican Co. Ltd.   รับสมัคร   SENIOR CUMMUNITY EXECUTIVE   1 อัตรา   ( งานประจำ )

ยืนใบสมัคร

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เพศ หญิง และชาย
ประสบการณ์ 2 ถึง 3 ปี
การศึกษา ปริญาตรี ถึง ปริญาโท
ความรับผิดชอบ ลักษณะงาน
Our customer is looking for: a SENIOR COMMUNITY EXCUTIVE

Responsibility:
1. Student Support and Engagement:
● Serve as the first point of contact for students and prospective learners, providing prompt and accurate information about company's IELTS courses.
● Address inquiries and resolve issues via phone, email, chat, and in-person interactions.
2. Enrollment Assistance:
● Guide prospective students through the enrollment process, ensuring all their questions are answered and their concerns are addressed.
● Assist with the completion of enrollment forms and the submission of required documentation.
3. Customer Relationship Management:
● Build and maintain strong relationships with students, fostering a supportive and welcoming environment.
● Follow up with students to gather feedback and ensure their satisfaction with our services.
4. Data Management and Reporting:
● Maintain accurate records of student interactions, inquiries, and resolutions in the CRM system.
● Prepare regular reports on customer service activities and identify customer insights and areas for improvement.
คุณสมบัติ
1. Language Skills:
● Excellent communication skills with the ability to explain complex information clearly and concisely.
● Proficiency in English (IELTS 5.5 or equivalent) is a plus.
2. Experience:
● Bachelor’s degree in Communications, Business Administration, Education, or a related field.
● Minimum of 1-2 years of experience in a customer service or student support role, preferably within the education sector.
● Familiarity with CRM systems and data management is a plus.
● Preferred: Demonstrated track record improving customer service performance.
3. Skills and Competencies:
● Strong customer-focused approach with excellent interpersonal skills.
● Problem-solving abilities and attention to detail.
● Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
● Proficiency in Google sheet, Google doc, excel...
● Professional, proactive, and positive attitude.
● Adaptability and willingness to learn.
สวัสดิการ
1. Language Skills:
● Excellent communication skills with the ability to explain complex information clearly and concisely.
● Proficiency in English (IELTS 5.5 or equivalent) is a plus.
2. Experience:
● Bachelor’s degree in Communications, Business Administration, Education, or a related field.
● Minimum of 1-2 years of experience in a customer service or student support role, preferably within the education sector.
● Familiarity with CRM systems and data management is a plus.
● Preferred: Demonstrated track record improving customer service performance.
3. Skills and Competencies:
● Strong customer-focused approach with excellent interpersonal skills.
● Problem-solving abilities and attention to detail.
● Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
● Proficiency in Google sheet, Google doc, excel...
● Professional, proactive, and positive attitude.
● Adaptability and willingness to learn.
ที่อยู่ (สถานที่ปฎิบัติงาน)
Bangkok กทมฯ
จังหวัดที่ปฎิบัติงาน กรุงเทพมหานคร
ติดต่อสมัครงาน เบอร์โทรศัพท์ 0900016276
Email vua1302@gmail.com


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