เพศ | หญิง และชาย |
ความรับผิดชอบ ลักษณะงาน - Analyze data and metrics on Customer Service team operations and performance. - Regularly report to internal client stakeholders of all levels Identify trends to optimize performance. - Build, own, and maintain a system of data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations. - Design metrics and production dashboards using data visualization tools to create visibility into customer service health. - Maintain and iterate on your dashboards to continue to drive increased value through additional business insights. - Monitor business health and deep-dive trends to surface actionable insights and recommendations and then measure results once plans are implemented. - Identify service anomalies based on user interaction patterns to minimize the occurrence of customer complaints. - Interface with cross-functional stakeholders to partner on data-informed strategic decision-making. | |
คุณสมบัติ 1. Bachelor's degree with a background in Math, Economics, Statistics, or other quantitative fields 2. 2 years experience of Data Analytics 3. Experience with a data visualization tool (e.g. Looker, Tableau, PowerBI) 4. Excellent verbal and written Thai-English communication skills Strong problem-solving skills and the ability to propose innovative solutions. 5. Effective project management skills with the ability to prioritize and manage multiple tasks 6. Knowledge of gambling products, promotions 7. Analytical thinking with a focus on translating data insights into actionable strategies | |
ที่อยู่ (สถานที่ปฎิบัติงาน) Colombo, Sri Lanka | |
ติดต่อสมัครงาน | เบอร์โทรศัพท์ +639202645567 Email recruitment@horizonnetltd.com |
เว็บไซต์หน่วยงาน | horizonnetltd.com/ |