Language Talent Solutions   รับสมัคร   Customer Service Representative   5 อัตรา   ( งานประจำ )

ยืนใบสมัคร

Language Talent Solutions Sdn Bhd is a Kuala Lumpur-based recruitment agency specializing in sourcing multilingual talent across Southeast Asia. Established in 2018, the company focuses on connecting international and local candidates with linguistic skills for junior, mid, and senior positions across various industries, including customer experience, finance, sales, human resources, IT, and executive roles.

The agency's team comprises multilingual recruiters proficient in English and at least two additional languages, enabling them to provide in-depth advice and information to clients and candidates. They maintain a consistent database for each language vertical, ensuring scalability, agility, and flexibility in their solutions. Language Talent Solutions prides itself on delivering Southeast Asian linguist resumes within twenty-four hours of receiving a job order.

เงินเดือน 4,000 ถึง 4,500 บาท
เพศ หญิง และชาย
ประสบการณ์ 1 ปี
ความรับผิดชอบ ลักษณะงาน
1. Customer Support
Respond to customer inquiries via phone, email, chat, or social media.

Provide accurate, valid, and complete information about products or services.

Troubleshoot and resolve customer complaints or issues in a timely manner.

2. Problem Solving
Identify customers’ needs and recommend appropriate solutions.

Escalate complex or unresolved issues to the appropriate department or supervisor.

3. Order & Account Management
Assist with placing, tracking, or modifying orders.

Help customers update their accounts, reset passwords, or manage subscriptions.

4. Documentation & Reporting
Maintain records of customer interactions, transactions, and feedback.

Prepare reports on customer service activities or trends when needed.

5. Customer Retention
Follow up with customers to ensure their issues are resolved and they’re satisfied.

Proactively offer solutions or services that improve customer experience and loyalty.

6. Knowledge Maintenance
Stay up to date on product/service changes, policies, and system tools.

Participate in training or team meetings to stay aligned with company standards.

7. Quality & Compliance
Follow company policies and customer service guidelines.

Meet individual or team targets related to quality, efficiency, or satisfaction.
ที่อยู่ (สถานที่ปฎิบัติงาน)
Kuala Lumpur, Malaysia
ติดต่อสมัครงาน เบอร์โทรศัพท์ 0173055650
Email senny@languagetalentsolutions.com
เว็บไซต์หน่วยงาน https://languagetalentsolutions.com/


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